Faq

Please note: during sale periods, all other discount codes or offers are void.

Here are the most frequently asked questions by our customers, from information on your order and our products to everything else you might have a query about. If you can't find an answer here, please contact us and we will be happy to help.

How do I place an order? Using the Base webstore is easy. Browse our products by filtering your searches by gender, age, colour or size. Alternatively, visit our category pages to select garment type and brand.

Once you have found an item that you would like to purchase, select the size and click ‘Add to Bag'.

To review your items, visit the shopping bag located at the top right corner of the page.

Lastly, proceed to the Secure Checkout to complete youR order and select your delivery option.
Do I need to set up an account with base to place an order? No. For a fast checkout you can checkout as a guest, however if you would like to gain access to your order history and tracking information it's best to create an account when you have completed your order. This is done simply by creating a password on the order confirmation page.

Alternatively, you can register with base using your Facebook or Google account.
Can I place an order over the phone? At the moment we are unable to place telephone orders but please contact our knowledgeable Customer Services Team below to help you with your order.

Customer Service (UK): 0208 551 3453
Customer Service (International) +44 208 551 3453


Customer Service Hours (GMT):
Monday-Friday: 9am - 5pm
Saturday: 9am to 4pm
Sunday: 10am to 2pm
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