Returning Or Exchanging - 2 Easy Steps Here at Base we are proud to offer Free Returns on all UK Mainland purchases. Please see below for our returns policy. Christmas Returns & Exchanges We hope you love your purchases made with Base over the festive period and have listened to our customers to extend our returns policy to make sure you get just what you want! For Christmas purchases made from the 1st of November , we have an extended refund and exchange period until the 6th of January. For full-price purchases made after the 9th of December the regular refund policy applies (28 days). This policy includes our Black Friday weekend event. These policies apply online only.  For in-store returns/exchanges, please see their policy at the till. Please see below for more T&Cs. Mid Season Sale Returns & Exchanges For sale items you have 14 Days from the date of delivery to return in an unworn condition for a refund or exchange. As stock will be low over the sale period if you wish to exchange for a different size/colour we strongly recommend placing a new order and returning your current order for a refund to avoid disappointment. For any full priced items, the usual 28 day policy applies (more details below). Returns & Exchanges For any full-priced items purchased you have 28 days from the date of purchase to return to us for a refund or exchange. If you wish to exchange your item for another size/colour etc, we always suggest to avoid disappointment by placing a new order and returning your initial order for a refund. Exchanges can only be made on items equal in value or less than the value of the item(s) you are returning. For any exchanges for items greater in value, we will have to refund the item returned to us and place a new order for the new item (as we cannot take additional payments). Returns for online orders (UK Mainland) If you ever need to return an item for exchange or refund, you can do so in two easy steps; Step 1. Complete Your Returns Form Complete your returns form, informing us of the item(s) you would like to return, and the reason. For exchanges, complete the information for the replacement item(s) you would like. If you have misplaced your Returns Form, please contact us for a replacement. Step 2. Post Your Parcel Attach your Free Return Labels to the exterior of the parcel. If you have misplaced your Free Returns Label please contact us for a replacement. Take the parcel to your local Post Office and retain the receipt as proof of postage. The receipt will include your unique tracking number. Alternatively you can return an item to us in-store. Please make sure you bring your invoice with you. Refunds will be directed to Head Office, where the refund will be made to the original payment method used.  If you want to exchange for a specific item then please call us for stock availability. Returns for online orders (Overseas) Please note, we do not offer free exchanges for overseas customers (outside of UK Mainland). If you want to exchange your item then please post back your order for a refund and place a new order Step 1. Complete Your Returns Form Complete your returns form, informing us of the item(s) you would like to return, and the reason. If you have misplaced your Returns Form, please download one here. Step 2. Post Your Parcel Take the parcel to your local courier and post back to our address (which you can find on the returns form) and retain the receipt as proof of postage. The receipt will include a tracking number which can be used to see the status of your parcel. T&Cs * Please ensure you return goods in their original unworn condition within 28 days of purchase for full priced items and 14 days of delivery receipt for sale items. * Please allow 5 days from receipt of return for us to process the refund/exchange. * All returned goods must come with attached tags intact * For hygiene reasons we cannot accept underwear returns. * Returned goods are the responsibility of the customer until they are received by our returns department. * This policy does not affect your statutory rights. Please refer to our website for our full returns policy. * Alternatively, items can be returned in-store by simply bringing the form along with you. * Refunds will be processed at head office and issued to the original payment card. RETURNS MENU I have lost my returns form (UK)If you have lost your Returns Form, then it is not a problem. Simply download a new form here or if you need a new returns label please see the tab below. Remember to fully complete your returns form, informing us of the item(s) you would like to return, and the reason. For exchanges complete the information for the replacement item(s) that you would like.I have lost my free returns labelIf you have lost your free return label, then it is not a problem. Simply contact us at returns@basefashion.co.uk and we will be able to provide you with a new label. Remember to retain the receipt you received upon sending your parcel as proof of postage. The receipt will also include the tracking number on it, which will enable you to track the parcel.Find my local post officeRight so you have everything prepared to return your order, but you need to find your closest Post Office so you can send your free return? No worries, click here to be diverted to the Post Office Branch Finder.Returning an item in-storeIf you are from the South East region (or don’t mind travelling) you can return items to your local Base store for a refund or exchange within 28 calendar days from the date of purchase (see invoice for date). Please take your invoice with you as proof of purchase. Click here to find your nearest store Refunds cannot be issued in-store. However, the store will be able to receive your return and inform head office, where the refund will then be issued onto the original payment card.Have you received my return?Not sure if we have received your return? Our free returns label is trackable. Click here to track your parcel online. Your tracking number can be found on the receipt you will have received upon taking the order to your Local Post Office. Please note that returns can take up to 3 working days to be processed, once they have been received in at head office. If you need further assistant then please do not hesitate to contact our Customer Services team at returns@basefashion.co.uk, ensuring you include your Order Reference number. Alternatively you can call us on 0208 551 3453 (Monday to Friday, 9am till 5pm).How long does it take to process my return?It can take up to 3 working days to process your return once it has been received at head office. If it has been longer and you would like someone to look into it for you, then please do not hesitate to contact our Customer Services team at returns@basefashion.co.uk, or call us on 0208 551 3453 (Monday to Friday, 9am till 5pm). Please note that if you have made a request for an exchange and have not contacted us prior to returning your order then this can delay the process further.Faulty and incorrect goods

Please note: during sale periods, all other discount codes or offers are void.

Here are the most frequently asked questions by our customers, frop information on your order and our products to everything else you might have a query about. If you can't find an answer here, please contact us and we will be happy to help.

ABOUT US
Nulla condimentum ante et velit luctus, in mattis sem hendrerit? Morbi risus turpis, tincidunt auctor nulla ac, auctor consectetur enim. Quisque aliquet convallis neque suscipit rutrum. In hac habitasse platea dictumst. Sed orci eros, auctor a cursus sit amet, sollicitudin porta est. Nulla facilisi. Sed commodo nisi ac dolor varius.
PLACING AN ORDER
Nulla condimentum ante et velit luctus, in mattis sem hendrerit? Morbi risus turpis, tincidunt auctor nulla ac, auctor consectetur enim. Quisque aliquet convallis neque suscipit rutrum. In hac habitasse platea dictumst. Sed orci eros, auctor a cursus sit amet, sollicitudin porta est. Nulla facilisi. Sed commodo nisi ac dolor varius.
MY ACCOUNT
Nulla condimentum ante et velit luctus, in mattis sem hendrerit? Morbi risus turpis, tincidunt auctor nulla ac, auctor consectetur enim. Quisque aliquet convallis neque suscipit rutrum. In hac habitasse platea dictumst. Sed orci eros, auctor a cursus sit amet, sollicitudin porta est. Nulla facilisi. Sed commodo nisi ac dolor varius.
PAYMENTS
Nulla condimentum ante et velit luctus, in mattis sem hendrerit? Morbi risus turpis, tincidunt auctor nulla ac, auctor consectetur enim. Quisque aliquet convallis neque suscipit rutrum. In hac habitasse platea dictumst. Sed orci eros, auctor a cursus sit amet, sollicitudin porta est. Nulla facilisi. Sed commodo nisi ac dolor varius.
DELIVERY
Nulla condimentum ante et velit luctus, in mattis sem hendrerit? Morbi risus turpis, tincidunt auctor nulla ac, auctor consectetur enim. Quisque aliquet convallis neque suscipit rutrum. In hac habitasse platea dictumst. Sed orci eros, auctor a cursus sit amet, sollicitudin porta est. Nulla facilisi. Sed commodo nisi ac dolor varius.
RETURNS
Nulla condimentum ante et velit luctus, in mattis sem hendrerit? Morbi risus turpis, tincidunt auctor nulla ac, auctor consectetur enim. Quisque aliquet convallis neque suscipit rutrum. In hac habitasse platea dictumst. Sed orci eros, auctor a cursus sit amet, sollicitudin porta est. Nulla facilisi. Sed commodo nisi ac dolor varius.
OUR PRODUCTS
Nulla condimentum ante et velit luctus, in mattis sem hendrerit? Morbi risus turpis, tincidunt auctor nulla ac, auctor consectetur enim. Quisque aliquet convallis neque suscipit rutrum. In hac habitasse platea dictumst. Sed orci eros, auctor a cursus sit amet, sollicitudin porta est. Nulla facilisi. Sed commodo nisi ac dolor varius.
FACE OF BASE
Nulla condimentum ante et velit luctus, in mattis sem hendrerit? Morbi risus turpis, tincidunt auctor nulla ac, auctor consectetur enim. Quisque aliquet convallis neque suscipit rutrum. In hac habitasse platea dictumst. Sed orci eros, auctor a cursus sit amet, sollicitudin porta est. Nulla facilisi. Sed commodo nisi ac dolor varius.

Please note: during sale periods, all other discount codes or offers are void.

Here are the most frequently asked questions by our customers, frop information on your order and our products to everything else you might have a query about. If you can't find an answer here, please contact us and we will be happy to help.

ABOUT US
Nulla condimentum ante et velit luctus, in mattis sem hendrerit? Morbi risus turpis, tincidunt auctor nulla ac, auctor consectetur enim. Quisque aliquet convallis neque suscipit rutrum. In hac habitasse platea dictumst. Sed orci eros, auctor a cursus sit amet, sollicitudin porta est. Nulla facilisi. Sed commodo nisi ac dolor varius.
PLACING AN ORDER
Nulla condimentum ante et velit luctus, in mattis sem hendrerit? Morbi risus turpis, tincidunt auctor nulla ac, auctor consectetur enim. Quisque aliquet convallis neque suscipit rutrum. In hac habitasse platea dictumst. Sed orci eros, auctor a cursus sit amet, sollicitudin porta est. Nulla facilisi. Sed commodo nisi ac dolor varius.
MY ACCOUNT
Nulla condimentum ante et velit luctus, in mattis sem hendrerit? Morbi risus turpis, tincidunt auctor nulla ac, auctor consectetur enim. Quisque aliquet convallis neque suscipit rutrum. In hac habitasse platea dictumst. Sed orci eros, auctor a cursus sit amet, sollicitudin porta est. Nulla facilisi. Sed commodo nisi ac dolor varius.

Delivery

Our UK couriers, Royal Mail and DPD are now making non-contact deliveries. All delivery networks are running at full coverage.

Delivery Information Table

Select your shipping destination from the list of countries below to display the available options and costs.

Shipping Options
Delivery Time
Cost
Please remember...
Express
6-9 Working Days (Free Over £225)
£17.95
Express
5-9 Working Days (Free Over £225)
£17.95
Express
6-9 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
Express
5-7 Working Days (Free Over £300)
£29.95
Express
6-9 Working Days (Free Over £250)
£24.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
3-6 Working Days (Free Over £225)
£17.95
Express
4-7 Working Days (Free Over £200)
£12.95
Express
6-8 Working Days (Free Over £250)
£24.95
Express
4-8 Working Days (Free Over £150)
£9.95
Express
3-6 Working Days (Free Over £200)
£12.95
Express
4-7 Working Days (Free Over £225)
£17.95
According to the new customs rule in Azerbaijan, an individual can import up to $1,000 (US dollars) worth of goods tax free. If you exceed your monthly limit, your order will be subject to custom duties.
Express
6-9 Working Days (Free Over £250)
£24.95
Express
2-5 Working Days (Free Over £150)
£7.95
Express
3-6 Working Days (Free Over £200)
£12.95
Express
4-6 Working Days (Free Over £250)
£24.95
Express
4-7 Working Days (Free Over £300)
£29.95
Express
2-5 Working Days (Free Over £200)
£12.95
Express
5-9 Working Days (Free Over £225)
£17.95
We are really sorry, but we don't deliver to your sites.
Express
6-8 Working Days (Free Over £250)
£24.95
We are really sorry, but we don't deliver to your sites.
Express
6-9 Working Days (Free Over £225)
£17.95
Express
6-10 Working Days (Free Over £300)
£29.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
7-10 Working Days (Free Over £250)
£24.95
Express
7-9 Working Days (Free Over £150)
£9.95
Express
2-5 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
5-8 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
Express
3-6 Working Days (Free Over £150)
£9.95
We are really sorry, but we don't deliver to your sites.
Express
3-6 Working Days (Free Over £250)
£19.95
We are really sorry, but we don't deliver to your sites.
Express
6-9 Working Days (Free Over £300)
£29.95
Express
4-7 Working Days (Free Over £225)
£17.95
Express
4-8 Working Days (Free Over £200)
£9.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
5-7 Working Days (Free Over £200)
£14.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
5-9 Working Days (Free Over £225)
£17.95
Express
5-8 Working Days (Free Over £250)
£17.95
We are really sorry, but we don't deliver to your sites.
Express
3-5 Working Days (Free Over £200)
£9.95
Express
2-5 Working Days (Free Over £225)
£12.95
We are really sorry, but we don't deliver to your sites.
Express
3-6 Working Days (Free Over £225)
£12.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
4-7 Working Days (Free Over £250)
£24.95
We are really sorry, but we don't deliver to your sites.
Express
2-5 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
2-4 Working Days (Free Over £225)
£14.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
8-11 working days
£20
Express
7-10 Working Days (Free Over £300)
£29.95
Express
2-5 Working Days (Free Over £225)
£14.95
Express
2-5 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
8-10 Working Days (Free Over £300)
£29.95
Express
5-7 Working Days (Free Over £250)
£24.95
Express
2-5 Working Days (Free Over £200)
£12.95
Express
3-6 Working Days (Free Over £200)
£12.95
Express
2-5 Working Days (Free Over £200)
£14.95
Express
3-6 Working Days (Free Over £150)
£9.95
Express
3-6 working days
£25
Express
6-9 Working Days (Free Over £250)
£24.95
Express
6-9 Working Days (Free Over £250)
£24.95
Express
6-8 Working Days (Free Over £300)
£29.95
Express
5-9 Working Days (Free Over £225)
£17.95
Express
2-5 Working Days
£9.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
3-6 Working Days (Free Over £150)
£9.95
Express
3-6 Working Days (Free Over £200)
£14.95
Express
5-7 Working Days (Free Over £300)
£29.95
Express
3-7 Working Days (Free Over £200)
£12.95
Express
3-6 Working Days (Free Over £200)
£12.95
Express
4-7 Working Days (Free Over £200)
£12.95
Express
5-9 Working Days (Free Over £225)
£17.95
Express
2-5 Working Days (Free Over £150)
£9.95
We are really sorry, but we don't deliver to your sites.
Express
3-6 Working Days (Free Over £200)
£9.95
Express
3-6 Working Days (Free Over £225)
£12.95
Express
4-7 Working Days (Free Over £250)
£24.95
Express
4-9 Working Days (Free Over £200)
£12.95
Express
2-5 Working Days
£9.95
Express
3-6 Working Days (Free Over £200)
£12.95
Express
5-7 Working Days (Free Over £300)
£29.95
Express
3-6 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
Express
2-5 Working Days (Free Over £200)
£9.95
Express
6-9 Working Days (Free Over £250)
£24.95
Express
6-9 Working Days (Free Over £300)
£29.95
Express
4-6 Working Days (Free Over £250)
£17.95
Express
3-6 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
7-10 Working Days (Free Over £225)
£14.95
Express
4-6 Working Days (Free Over £250)
£17.95
Express
2-4 Working Days (Free Over £225)
£12.95
Express
4-7 Working Days (Free Over £200)
£9.95
Express
4-7 Working Days (Free Over £250)
£24.95
Express
7-10 Working Days (Free Over £225)
£17.95
Express
6-9 Working Days (Free Over £300)
£29.95
Express
3-6 Working Days (Free Over £200)
£12.95
Express
4-6 Working Days (Free Over £200)
£12.95
Express
7-10 Working Days (Free Over £300)
£29.95
Express
2-5 Working Days (Free Over £200)
£9.95
We are really sorry, but we don't deliver to your sites.
Express
6-9 Working Days (Free Over £250)
£24.95
We are really sorry, but we don't deliver to your sites.
Express
5-8 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
Express
6-8 Working Days (Free Over £225)
£17.95
We are really sorry, but we don't deliver to your sites.
Express
5-8 Working Days (Free Over £225)
£17.95
Express
3-5 Working Days (Free Over £150)
£7.95
Express
5-9 working days
£40
Express
5-8 working days
£40
Express
6-9 Working Days (Free Over £250)
£24.95
Express
3-6 Working Days (Free Over £200)
£12.95
Express
6-9 Working Days (Free Over £250)
£24.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
2-5 Working Days (Free Over £225)
£7.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
4-8 Working Days (Free Over £200)
£9.95
Express
5-9 Working Days (Free Over £225)
£17.95
We are really sorry, but we don't deliver to your sites.
Express
4-7 Working Days (Free Over £225)
£17.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
3-6 Working Days (Free Over £200)
£12.95
Express
2-5 Working Days (Free Over £200)
£9.95
Express
3-6 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
3-6 Working Days (Free Over £225)
£17.95
Express
8-10 Working Days (Free Over £300)
£29.95
Express
6-9 Working Days (Free Over £225)
£17.95
Express
3-6 Working Days (Free Over £225)
£17.95
Express
5-7 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
Express
4-6 Working Days (Free Over £225)
£14.95
Express
2-5 Working Days (Free Over £200)
£12.95
Express
7-10 Working Days (Free Over £200)
£12.95
Express
2-5 Working Days (Free Over £200)
£7.95
Express
3-6 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
Express
8-11 Working Days (Free Over £225)
£17.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
3-6 working days
£35
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
3-5 Working Days (Free Over £200)
£9.95
Express
3-6 Working Days (Free Over £200)
£7.95
We are really sorry, but we don't deliver to your sites.
Express
4-9 working days
£30
Express
8-11 Working Days (Free Over £200)
£14.95
We are really sorry, but we don't deliver to your sites.
Express
3-6 Working Days (Free Over £150)
£7.95
Express
3-6 Working Days (Free Over £200)
£12.95
Express
5-7 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
3-6 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
Express
4-6 Working Days (Free Over £200)
£12.95
Express
2-5 Working Days (Free Over £200)
£12.95
Express
3-6 Working Days (Free Over £200)
£12.95
Express
3-6 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
6-8 Working Days (Free Over £300)
£29.95
Express
3-6 Working Days (Free Over £200)
£12.95
Express
3-6 Working Days (Free Over £200)
£12.95
Express
3-6 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
Express
4-7 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
Express
4-7 Working Days (Free Over £225)
£17.95
Express
3-5 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
5-8 Working Days (Free Over £250)
£24.95
Express
7-10 Working Days (Free Over £225)
£17.95
Express
2-5 Working Days (Free Over £200)
£12.95
Express
8-10 Working Days (Free Over £300)
£29.95
Express
7-9 Working Days (Free Over £250)
£24.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
7-10 Working Days (Free Over £250)
£19.95
Express
3-6 Working Days (Free Over £225)
£17.95
Express
5-8 Working Days (Free Over £200)
£12.95
Express
2-5 Working Days (Free Over £200)
£7.95
Standard Delivery
2-5 Working Days
£3.5
Next Working Day Delivery
£6
Order by Midday
Next Working Day Delivery Before 12
*Currently unavailable*
£9
Order by Midday
Saturday Delivery
£9
Order by Midday Friday
Sunday Delivery
£9
Order by Midday Thursday
Express
2-6 Working Days (Free Over £150)
£9.95
Express
5-9 Working Days (Free Over £225)
£17.95
Express
5-8 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
5-9 Working Days (Free Over £225)
£17.95
Express
4-7 Working Days (Free Over £200)
£12.95
We are really sorry, but we don't deliver to your sites.
We are really sorry, but we don't deliver to your sites.
Express
3-6 Working Days (Free Over £200)
£12.95
Express
4-7 Working Days (Free Over £250)
£24.95
Express
4-6 Working Days (Free Over £300)
£29.95
We are really sorry, but we don't deliver to your sites.

FAQ'S

How long does delivery take and how much does it cost?

For international deliveries we work in partnership with Aramex, one of the world’s largest international courier companies offering an unbeatable service. For orders within the UK, all deliveries will be made by Interlink.

For more delivery information view our Delivery chart above for a complete price breakdown.

Do you ship to PO Boxes or Freight Forwarding addresses?

No. Unfortunately we are unable to deliver to either Post Office boxes or forwarding addresses.

Do I need to sign for my order?

Yes. A signature is required for all parcels delivered by our courier services. Customers will receive a text from the delivery driver on the day of delivery to inform them of their allotted delivery time.

What should I do if I am not home when my parcel is delivered?

Don’t worry, if you are not home when we try to deliver your parcel, a calling card will be left for you to re-arrange a more suitable delivery time. Our couriers will attempt to deliver your parcel twice, before returning the parcel to the nearest Shop & Ship location or depot, where it will remain for 7 days for your collection. After this one week period, all parcels are delivered back to Base. It is important you provide us with an up-to-date mobile telephone number, as you will receive a text on the day of delivery with a 1-hour allotted delivery time. You can reply to this text if you would like to select an alternative delivery date and/or have you parcel left with a neighbour.

Can I track my item?

Yes. Once your order has been dispatched, you will receive a confirmation email to notify you of your expected delivery date. Included in this email is a unique tracking number for you to monitor your parcel online. If you need assistance with tracking a parcel please do not hesitate to contact us for more in

Can I change the delivery address after my order has been placed?

Unfortunately, for security purposes, we are unable to redirect parcels once an order has been placed. Accordingly, please ensure you provide an accurate shipping address when placing your online order.

Shipping Options

Delivery Time

Cost 

Please Remember

Standard UK Mainland:

 

£2.95

2-5 working days (free on non-sale) 

Standard UK non Mainland (Free for orders over £120)

3-5 working days*

£10

Areas excluded from Standard UK Mainland: Isle of Man, Channel Islands (see below), Scottish Islands & Highlands, Scilly Isles and Northern Ireland. Please choose Standard UK non Mainland for delivery.

Express International

 

£9.95

This method applies to the Channel Islands only.

DELIVERY