Christmas Delivery, Returns and Opening Hours Information 2019
SALE RETURNS & EXCHANGES
For sale items you have 14 Days from the date of delivery to return in an unworn condition for a refund or exchange.
As stock will be low over the sale period if you wish to exchange for a different size/colour we strongly recommend placing a new order and returning your current order for a refund to avoid disappointment.
For any full priced items, the usual 28 day policy applies (more details here).
CHRISTMAS RETURNS & EXCHANGES
We hope you love your purchases made with Base over the festive period and have listened to our customers to extend our returns policy to make sure you get just what you want!
For Christmas purchases made from the 1st of November - 9th December, we have an extended refund and exchange period until the 6th of January.
For full priced purchases from the 9th of December the regular refund policy applies (as this naturally extends beyond the 6th)(see below).
This policy includes our Black Friday weekend event.
These policies apply online only. For in-store returns/exchanges, please see their policy at the till. Please see our returns page for more T&Cs.
LAST CHRISTMAS DELIVERY DATES
Our Christmas delivery window has now closed. For any last minute purchases, please come and see our friendly staff in store. To check your nearest store click here.
- Standard Delivery - Wednesday 18th December (before Midday)*
- Saturday/Sunday Delivery - Thursday 19th December (before Midday)*
- Next Working Day Delivery - Friday 20th December (before Midnight)
International & UK non-mainland
- Express International - Tuesday 10th December (before Midday)*
- Standard UK Non-Mainland - Wednesday 18th December (before Midday)*
*Dates shown are for orders placed BEFORE Midday. Orders placed after this time cannot be guaranteed to arrive before Christmas.
ONLINE CUSTOMER SERVICE HOURS
STORE OPENING TIMES
For up-to-date store opening times please click here.