Christmas Delivery, Returns and Opening Hours Information 2020
LAST CHRISTMAS DELIVERY DATES
All of our Christmas delivery windows have now passed. For last minute gifts, see which stores are open by clicking here.
- Standard Delivery - Monday 21st December (before Midday)* - Cut off time/date passed. - Next Working Day Delivery - Wednesday 23rd December (before Midday)* - Cut off time/date passed. - Saturday/Sunday Delivery - Thursday 17th December (before Midday)* - Cut off time/date passed.
- Express International - Wednesday 9th December (before Midday)* - Cut off time/date passed.
*Dates shown are for orders placed BEFORE Midday. Orders placed after this time cannot be guaranteed to arrive before Christmas.
CHRISTMAS RETURNS & EXCHANGES
We hope you love your purchases made with Base over the festive period and we have listened to our customers to extend our returns policy to make sure you get just what you want!
For Christmas purchases made from the 1st of November, we have an extended refund and exchange period until the 6th of January.
For full priced purchases from the 9th of December the regular refund policy applies (as this naturally extends beyond the 6th)(see below).
This policy includes our Black Friday weekend event.
These policies apply online only. For in-store returns/exchanges, please see their policy at the till. Please see our returns page for more T&Cs.
ONLINE CUSTOMER SERVICE HOURS
Christmas Eve - 9am - 2pm Christmas Day - CLOSED Boxing Day - CLOSED Sunday 27th Dec - 10am - 2pm Monday 28th Dec - CLOSED Tuesday 29th Dec - 9am - 5pm Wednesday 30th Dec - 9am - 5pm New Years Eve - 9am - 2pm New Years Day - CLOSED