4th January 2021 - Stores Update
Due to the latest government restrictions all of our physical retail stores are temporarily closed.
But you can still shop our full catalogue online, with our newest arrivals for boys, girls and baby, your favourite designers. and our sale department.
1st November 2020 - Extended Christmas Returns
For Christmas purchases made from the 1st of November, we have an extended refund and exchange period until the 6th of January.
For more information please see our Christmas Shopping Info page.
19th June 2020 - Store Update
We are pleased to announce that our remaining stores in Basildon and Romford have now re-opened! Please see our stores page for their opening hours.
Please be aware some of the opening times may vary from those displayed due to shopping centre restrictions so please call us before travelling.
8th June 2020 - Store Update
We are very happy and excited to announce that selected stores will be re-opening from Monday, 15th of June. The stores to re-open are:
- Westfield London
- Westfield Stratford City
Opening hours may have changed, click here for more information (will be updated on the 15th).
We are putting protocols in place to protect our customers and staff, working with government guidelines alongside directives from the shopping centres. We ask that when in stores, please respect social distancing advice as much as possible.
1st April 2020 - Delivery Update
To protect our staff and customers, we have implemented different working practices and orders may be slightly delayed. We appreciate your patience.
23rd March 2020 - Delivery & Returns Update
In the light of these uncertain times we have updates on our delivery and returns pages. Please click the links below to view them:
Delivery: Click here
Returns: Click here
22nd March 2020 - Coronavirus/COVID-19 Update
To all our customers,
Following clear Government directives we have decided to close our stores from 5.00pm today, Sunday 22nd March. The closures will be temporary and the duration uncertain. I have no doubt that this is the correct thing to do, and we will continue to support all our store staff during this difficult time.
Our website remains fully operational and open for business, and as we work from our own warehouse I can re-assure all our customers of our total commitment to maintain the highest standards, both in terms of hygiene and offering flexible delivery options (non-contact).
Also in these difficult times, we realise that you may not be able to return any items back to us within our regular returns window. We have listened and are extending our returns period to support you, so for any orders placed after the 16th of February, you have until you can next safely return to us. Please call or email our customer service department (click here) and we will put a note on your order.
Continue to buy with confidence, we remain a family business with the best interests of customers and employees at heart.
If there are any issues that cannot be answered, please email our customer service department (click here) and I will personally respond.
Please take great care and see you all on the other side.
Managing Director of Base